Frequently asked questions

You can order custom printed phone cases on Case Finds — upload your own design in the custom case designer, or browse hundreds of ready-made covers in the catalog. Some local print shops also make personalized cases.

Create artwork in Canva, Photoshop, Adobe Express, or use your own photo. Use a sharp, high-quality image and keep important details away from the edges and camera cutout. Then upload it in the Case Finds custom case tool, adjust the layout, and order.

Each custom case is printed to order for the phone model you select. Before checkout, double-check your model, artwork placement, and any text. Upload a photo or design (up to 30 MB), then drag and zoom until the preview looks right. Once the order is placed, changes are not always possible because production starts quickly.

Usually yes — photos, artwork, logos, and graphics work well. Make sure the file is good quality and that you have permission to use it if it is not your own. Preview the layout in our custom case designer before you order.

Choose a clear, high-resolution photo, upload it in the designer, then drag and zoom until the crop looks right. Always check the live preview so faces or text are not cut off by the camera area or edges.

Yes. The Case Finds custom case tool shows a live mockup of placement around the camera and edges before checkout. Mockups are very close to the finished print even when a model-specific template is still being refined.

No. Your artwork and custom design files are used to produce your order and are not listed in the public catalog for other shoppers.

Across the industry, basic custom cases often run about $15–25, while higher-quality options are commonly $25–40+. On Case Finds, custom case prices depend on your phone model and typically fall in the mid-$20s to mid-$30s USD, with free worldwide shipping on eligible orders. Exact price is shown in the designer before you save to basket.

Yes. Case Finds offers custom and catalog cases for iPhone, Samsung Galaxy, and Google Pixel models. Select your exact model in the designer or on the product page before checkout. We do not currently support Huawei, LG, or other brands outside that list.

Email [email protected] with your model and we will let you know if we can support it. You can also browse ready-made designs for a wider set of phones.

Yes. Birthdays, weddings, graduations, anniversaries, and holidays work well with a name, date, quote, or favorite photo. Design it in the custom case tool, then check out when the preview looks right.

Case Finds usually dispatches the same or next business day after payment, with free worldwide shipping on eligible orders. Check the delivery range for your region before you buy.

Case Finds cases are soft, thin TPU snap covers printed for a precise model fit. They protect against everyday bumps and minor drops while staying slim, with open ports, buttons, and camera cutouts.

They can, depending on the build. Rugged shells offer more drop protection; slim covers focus on everyday wear. Case Finds cases are soft, thin TPU snap covers that protect against everyday bumps and minor drops while keeping the phone slim.

UV printing puts ink directly onto the case surface for sharp, vivid color. Sublimation transfers dye into the material and is known for long wear. Case Finds uses professional UV printers with grade-A inks for bright, durable prints with a matte finish.

Case Finds prints with professional UV printers and grade-A inks for sharp, vivid color and a matte finish. UV ink sits on the case surface; sublimation dyes into the material. Our UV prints are made for everyday wear without easy fading or peeling.

A good UV print can look great for about one to three years depending on use, sunlight, and scratches. Clean with a soft cloth, avoid harsh chemicals, and limit long periods in direct sun to keep the print fresh.

Sublimated and engraved finishes are often the most wear-resistant industry-wide. Our UV prints use grade-A inks for long-lasting, vivid results on soft TPU snap cases.

TPU is flexible and shock-resistant; polycarbonate is hard and light; TPU/PC hybrids add protection; silicone favors grip. Case Finds prints on soft TPU snap cases sized to your exact phone model.

Your design is printed across the case face, including the area behind the camera plate. Camera and port openings remain cut out. If your image does not fill the whole face, the solid case background color you pick fills the rest in the print file.

Start with a clear image, add optional text in a readable font, and keep the layout simple so the text contrasts with the background. Use the live preview to confirm nothing important is cropped.

Check the preview before you pay. Avoid blurry images, overcrowded layouts, hard-to-read text, and placing key details under the camera plate. Double-check your exact phone model so cutouts and buttons line up.

Very small or soft images can look blurry when enlarged. Use a sharp file up to 30 MB for best results. Empty areas around a contained image are filled by the case background color — the same way they appear in the designer preview.

Simple layouts age better: neutral colors, nature photos, minimal graphics, or your own pictures usually outlast short-term trends. Preview on your phone model before ordering.

If you only need basic protection, a cheap blank case can be enough. A custom case is worth it when you want a personal design, better print quality, or a cover that feels unique — which is what Case Finds is built for.

Checkout uses PayPal (including PayPal-supported wallets where available). Orders are charged when you complete payment, including custom cases.

Confirm your PayPal or card details are up to date and that the billing information matches what your bank has on file. If payment still fails, try again or contact PayPal support, then email [email protected] if you need help with the order.

Email [email protected] or [email protected] as soon as possible with your order number. We will do our best to help, but changes or cancellations are not guaranteed once production has started. Always double-check your design and phone model before placing the order.

Contact us right away at [email protected] with your order number and the correct address. Address updates are not guaranteed after the order is dispatched. Please verify the delivery address carefully at checkout.

No. Discounts or promotions must be applied at checkout when available. We do not retroactively adjust prices on completed orders.

Eligible orders include free worldwide shipping and usually dispatch the same or next business day after payment is confirmed. Delivery typically takes 3–35 business days depending on region (for example Germany 3–7, USA 6–16, Australia 10–20). Customs can add time in some countries.

Yes. Enter the delivery address you want during PayPal checkout — it does not have to match the billing address on your payment method.

Email apps sometimes show their own delivery guesses at the top of a shipping message. Use the carrier tracking link in the email for the most accurate status.

Because custom cases are made to order, refunds are reviewed case by case. If a Case Finds case arrives damaged, misprinted, or incorrect, email [email protected] with photos. Change-of-mind returns are not always possible. See our Returns & Refunds page for full details.

Custom cases are made to order and usually dispatch the same or next business day after payment. After dispatch, follow the tracking link in your shipping email. If you are past the typical delivery window for your region, email [email protected] with your order number.

Contact us within 7 days of delivery at [email protected] with clear photos of the case and packaging. We prioritize these requests and may offer a replacement or refund.

Email [email protected] for general questions, [email protected] for refunds, and [email protected] for partnerships. We aim to reply within about 2 business days.

No phone line — email is the best way to reach us at [email protected].

Send partnership or collaboration enquiries to [email protected].

Yes. Case Finds is an online store at casefinds.com. Shop themed designs in the catalog or create your own with the custom case designer.