Customer service
Returns & Refunds Policy
Last updated: July 9, 2026
Every eligible Case Finds phone case order ships free to supported countries. No surprise shipping fees at checkout.
Case Finds sells custom printed phone cases. We want you to love your design. If something isn’t right, you may request a refund — send an email to [email protected] and we will review your request case by case.
At a glance
- Shipping
- Free worldwide shipping on eligible standard orders. We dispatch the same or next business day. Tracking may be available depending on country.
- Refunds
- Available — email us with your order details. Each request is reviewed individually.
- How to request
- Email [email protected] with your order number, photos if applicable, and a brief explanation.
- Response time
- We aim to reply within 2 business days and decide within a reasonable timeframe after we have the facts.
- Product condition
- For returns involving physical items, cases should be unused and in original condition unless the item arrived damaged or defective.
- Refund method
- Approved refunds are returned to your original payment method unless we agree otherwise.
Free shipping worldwide
We offer free standard shipping worldwide on eligible phone case orders. Orders are dispatched the same or next business day after payment is confirmed. A tracking number may be provided when available, depending on your country and carrier.
Estimated delivery times
Times below are typical ranges in business days after your order is dispatched. Customs processing may add time in some countries.
- Germany
- 3–7 days
- United Kingdom
- 4–10 days
- Europe
- 5–15 days
- USA
- 6–16 days
- Canada
- 6–16 days
- South America
- 8–35 days
- Australia
- 10–20 days
- New Zealand
- 10–25 days
- Asia
- 5–21 days
Remote areas, customs duties, import taxes, or local fees imposed by your country are outside our control and may still apply depending on local regulations. If you are unsure about import rules in your region, contact us before ordering.
Refund requests
Refunds are available. We handle every request individually because phone cases are custom printed to your chosen design and device model.
To request a refund, email [email protected] and include:
- Your full name and the email used at checkout
- Order number or date of purchase
- Design name or SKU (shown on the product page)
- Phone model ordered
- Reason for the request
- Photos of the item if it arrived damaged, misprinted, or incorrect
We review each case on its merits. Approval may depend on whether the case is unused, whether the wrong model or design was sent, whether there is a print defect, and how much time has passed since delivery.
When refunds are typically approved
- The case arrived damaged or with a clear print defect
- You received the wrong design or wrong phone model
- The order was never delivered and the carrier confirms loss (after investigation)
- Other circumstances where we determine a refund is fair
When refunds may be declined or partial
- The case shows signs of use, wear, or damage caused after delivery
- The request is made long after delivery without a valid reason
- The design was printed correctly but you changed your mind about the artwork (we may still help at our discretion)
- Custom or personalized details were entered incorrectly by the customer
Because designs are made to order, we cannot always accept returns for change-of-mind alone, but we will listen and try to find a fair solution.
Exchanges
If you need a different phone model or want to swap a design, email us at [email protected]. Exchanges depend on production status and are handled case by case, similar to refunds.
Damaged or incorrect orders
Contact us within 7 days of delivery if your case arrives damaged, misprinted, or not as ordered. Include clear photos of the case and packaging. We will prioritize these requests and may offer a replacement, partial refund, or full refund without requiring return shipping when appropriate.
Processing approved refunds
Once a refund is approved, we process it to your original payment method. Banks and payment providers may take an additional 5–10 business days to show the credit on your statement.
If a return shipment is required, we will tell you where to send the item and who pays return shipping based on the reason for the return.
Order changes & cancellations
Phone cases are often printed soon after an order is placed. Email us immediately if you need to cancel or change an order. We cannot guarantee changes once production has started.
Questions
For returns, refunds, shipping, or any order issue, contact [email protected]. We are here to help.